Question 1

How do I download Phos?

Accepted Answer

Phos is available on both iOS and Android. Download it from the App Store or Google Play Store using the links on this page.

Question 2

Is Phos available on Android?

Accepted Answer

Yes! Phos is available on both iOS (App Store) and Android (Google Play Store).

Question 3

Do I need to be Catholic to use Phos?

Accepted Answer

While Phos is designed for Catholic spiritual formation, anyone interested in exploring the Catholic faith tradition is welcome to use the app.

Question 4

How do I reset my password?

Accepted Answer

Tap "Forgot Password" on the login screen. You'll receive a password reset link via email.

Question 5

How do I change my email?

Accepted Answer

Go to Profile > Settings > Account in the app to update your email address.

Question 6

How do I delete my account?

Accepted Answer

Open the app, go to Profile, scroll to the bottom, and tap "Delete Account". This permanently removes all your data including journal entries, chat history, and progress. You can also email hello@phos.nz to request deletion.

Question 7

What's included in the free tier?

Accepted Answer

The free tier includes Phase 1 (First Journey), 3 AI coach chats per day, daily saint and scripture, and basic journaling.

Question 8

How do I upgrade to premium?

Accepted Answer

Open the app and navigate to Profile > Subscription. Choose your plan (Day Pass, Monthly, or Annual) and complete the purchase through your device's app store.

Question 9

How do I cancel my subscription?

Accepted Answer

On iOS, go to Settings > Apple ID > Subscriptions. On Android, open Google Play Store > Menu > Subscriptions. You can cancel at any time.

Question 10

I purchased a Day Pass — when does it expire?

Accepted Answer

Day Passes are valid for 24 hours from the time of purchase. They do not auto-renew.

Question 11

How do I get a refund?

Accepted Answer

Billing is managed through Apple or Google. Contact Apple Support or Google Play Support directly for refund requests.

Question 12

How many AI chats do I get per day?

Accepted Answer

Free users get 3 AI chats per day. Premium subscribers get 10 chats per day with a 30-second cooldown between messages.

Question 13

Is my conversation private?

Accepted Answer

Yes. Your conversations are encrypted and are not used for AI model training. Only you can see your chat history.

Question 14

What AI model does Phos use?

Accepted Answer

Phos uses Claude by Anthropic — a leading AI model known for safety, helpfulness, and nuanced understanding of complex topics.

Question 15

Is my journal encrypted?

Accepted Answer

Yes. Journal entries are encrypted with AES encryption. Only you can read your journal entries.

Question 16

How do I export my data?

Accepted Answer

You can request a GDPR data export via Account Settings in the app, or by emailing hello@phos.nz.

Question 17

How is my religious data protected?

Accepted Answer

Religious data is classified as sensitive personal data under GDPR. We apply the highest level of protection including encryption, access controls, and strict data handling policies.

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